SERVICES
Desktop/Laptop Management
Services
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Essential
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Gold
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Platinum
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Unlimited Phone
Support
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![Description: C:\Users\gokhan.ITPC\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\KHNFYVC5\MC900432530[1].png](images/Tick.gif)
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![Description: C:\Users\gokhan.ITPC\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\KHNFYVC5\MC900432530[1].png](images/Tick.gif)
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![Description: C:\Users\gokhan.ITPC\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\KHNFYVC5\MC900432530[1].png](images/Tick.gif)
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Unlimited Remote
Control Support
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![Description: C:\Users\gokhan.ITPC\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\KHNFYVC5\MC900432530[1].png](images/Tick.gif)
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![Description: C:\Users\gokhan.ITPC\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\KHNFYVC5\MC900432530[1].png](images/Tick.gif)
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![Description: C:\Users\gokhan.ITPC\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\KHNFYVC5\MC900432530[1].png](images/Tick.gif)
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On-site support
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![Description: C:\Users\gokhan.ITPC\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\M9GIXVWG\MC900432537[1].png](images/Cross.gif)
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![Description: C:\Users\gokhan.ITPC\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\KHNFYVC5\MC900432530[1].png](images/Tick.gif)
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![Description: C:\Users\gokhan.ITPC\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\KHNFYVC5\MC900432530[1].png](images/Tick.gif)
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Emergency After
Hours Support
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![Description: C:\Users\gokhan.ITPC\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\M9GIXVWG\MC900432537[1].png](images/Cross.gif)
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![Description: C:\Users\gokhan.ITPC\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\M9GIXVWG\MC900432537[1].png](images/Cross.gif)
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![Description: C:\Users\gokhan.ITPC\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\KHNFYVC5\MC900432530[1].png](images/Tick.gif)
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Warranty follow up
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![Description: C:\Users\gokhan.ITPC\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\M9GIXVWG\MC900432537[1].png](images/Cross.gif)
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![Description: C:\Users\gokhan.ITPC\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\M9GIXVWG\MC900432537[1].png](images/Cross.gif)
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![Description: C:\Users\gokhan.ITPC\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\KHNFYVC5\MC900432530[1].png](images/Tick.gif)
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Maintenance
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License Management
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![Description: C:\Users\gokhan.ITPC\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\KHNFYVC5\MC900432530[1].png](images/Tick.gif)
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![Description: C:\Users\gokhan.ITPC\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\KHNFYVC5\MC900432530[1].png](images/Tick.gif)
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![Description: C:\Users\gokhan.ITPC\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\KHNFYVC5\MC900432530[1].png](images/Tick.gif)
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Desktop optimization
and management
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![Description: C:\Users\gokhan.ITPC\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\M9GIXVWG\MC900432537[1].png](images/Cross.gif)
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![Description: C:\Users\gokhan.ITPC\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\KHNFYVC5\MC900432530[1].png](images/Tick.gif)
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![Description: C:\Users\gokhan.ITPC\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\KHNFYVC5\MC900432530[1].png](images/Tick.gif)
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Security
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Anti-virus software
management and
update
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![Description: C:\Users\gokhan.ITPC\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\KHNFYVC5\MC900432530[1].png](images/Tick.gif)
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![Description: C:\Users\gokhan.ITPC\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\KHNFYVC5\MC900432530[1].png](images/Tick.gif)
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![Description: C:\Users\gokhan.ITPC\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\KHNFYVC5\MC900432530[1].png](images/Tick.gif)
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Software patch
management
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![Description: C:\Users\gokhan.ITPC\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\KHNFYVC5\MC900432530[1].png](images/Tick.gif)
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![Description: C:\Users\gokhan.ITPC\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\KHNFYVC5\MC900432530[1].png](images/Tick.gif)
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![Description: C:\Users\gokhan.ITPC\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\KHNFYVC5\MC900432530[1].png](images/Tick.gif)
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Purchasing
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Unlimited Purchasing
support
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![Description: C:\Users\gokhan.ITPC\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\M9GIXVWG\MC900432537[1].png](images/Cross.gif)
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![Description: C:\Users\gokhan.ITPC\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\KHNFYVC5\MC900432530[1].png](images/Tick.gif)
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![Description: C:\Users\gokhan.ITPC\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\KHNFYVC5\MC900432530[1].png](images/Tick.gif)
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Discount on hardware
purchases
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![Description: C:\Users\gokhan.ITPC\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\M9GIXVWG\MC900432537[1].png](images/Cross.gif)
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![Description: C:\Users\gokhan.ITPC\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\KHNFYVC5\MC900432530[1].png](images/Tick.gif)
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![Description: C:\Users\gokhan.ITPC\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\KHNFYVC5\MC900432530[1].png](images/Tick.gif)
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Extras 1
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Shadow Protect
Desktop Edition
2
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![Description: C:\Users\gokhan.ITPC\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\M9GIXVWG\MC900432537[1].png](images/Cross.gif)
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![Description: C:\Users\gokhan.ITPC\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\M9GIXVWG\MC900432537[1].png](images/Cross.gif)
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![Description: C:\Users\gokhan.ITPC\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\KHNFYVC5\MC900432530[1].png](images/Tick.gif)
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4GB USB Key 3
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![Description: C:\Users\gokhan.ITPC\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\M9GIXVWG\MC900432537[1].png](images/Cross.gif)
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![Description: C:\Users\gokhan.ITPC\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\KHNFYVC5\MC900432530[1].png](images/Tick.gif)
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![Description: C:\Users\gokhan.ITPC\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\KHNFYVC5\MC900432530[1].png](images/Tick.gif)
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1.
Extras are available for the
Gold and Platinum packages
only for a minimum agreement
of 12 months for either
package
2.
Shadow Protect Desktop
Edition is available for the
desktop that is part of the
Gold or Platinum package
3. This
is not for the purposes of
Shadow Protect backup
locations